What is business email? +
Business email is a professional email service that allows you to use your own domain name (e.g., you@yourcompany.com) instead of generic email providers like Gmail or Yahoo. It enhances your credibility, improves security, and provides more control over your business communications.
How does business email differ from free email? +
Business email offers custom domain names, professional credibility, advanced security features, larger storage, better customer support, and business-grade reliability. Free email services use generic domains and lack many professional features required for business operations.
Can I use my existing domain with business email? +
Yes, you can use your existing domain with our business email service. Simply provide your domain name during setup, and we'll guide you through the DNS configuration process. Most domains are activated within 24 hours.
How do I migrate my existing emails to Bigimail? +
We offer free email migration services for most platforms. Our support team will help you transfer your existing emails, contacts, and calendars with minimal downtime. The process typically involves connecting your old email account to our system and copying all data.
What security measures do you have in place? +
We provide enterprise-grade security including SSL encryption, two-factor authentication, advanced spam filtering, malware protection, DDoS protection, and compliance with international security standards. All emails are encrypted both in transit and at rest.
Do you offer email archiving? +
Yes, our Business and Enterprise plans include email archiving solutions that allow you to store and search historical emails for compliance and business continuity purposes. Archived emails are securely stored with full search capabilities.
Can I access my email on mobile devices? +
Yes, our email service is fully compatible with mobile devices. We offer native iOS and Android apps with push notifications, offline access, and enterprise security features. You can also access your email through any mobile browser.
What happens if I exceed my storage limit? +
When you approach your storage limit, you'll receive notifications to help you manage your space. You can upgrade to a higher plan with more storage or purchase additional storage. For Enterprise plans, we offer unlimited storage options.
Do you provide email backup and recovery? +
Yes, we automatically backup all email data multiple times daily. In case of accidental deletion or other issues, our support team can help recover emails from our backup systems. Recovery time varies based on the specific situation.
Can I create multiple email addresses with one domain? +
Absolutely! You can create as many email addresses as you need with your domain (e.g., sales@yourcompany.com, support@yourcompany.com, etc.). The number of email accounts depends on your plan, with higher plans offering more accounts.
What is your uptime guarantee? +
We offer a 99.9% uptime guarantee for all our email hosting plans. Our infrastructure is designed with redundancy and failover systems to ensure maximum availability. In the rare event of downtime, we provide service credits as per our SLA.
Do you offer custom email clients or webmail? +
Yes, we provide a modern, responsive webmail interface that works on all devices. Our webmail includes advanced features like drag-and-drop functionality, conversation threading, and integration with calendars and contacts. We also support all standard email clients via IMAP/POP3.
How do I set up email forwarding? +
Email forwarding can be easily set up through your account dashboard. You can forward emails from your business address to another email account, or set up catch-all forwarding for your domain. This is useful for temporary transitions or backup purposes.
What support options are available? +
We offer 24/7 support via email and live chat for all plans. Phone support is available for Business and Enterprise customers. Our support team typically responds within 1 hour during business hours. We also provide extensive documentation and video tutorials.
Can I upgrade or downgrade my plan? +
Yes, you can upgrade or downgrade your plan at any time. When upgrading, your new features and increased resources will be available immediately. When downgrading, changes will take effect at the end of your current billing cycle. No data will be lost during plan changes.
